Privacy Policy

1. Information We Collect

1.1 Types of Data We Collect

To provide our services, Synapse may collect the following information:

• Device Information: device specifications, operating system version, unique identifiers
• Usage Data: usage patterns, preferences, and interaction data
• Conversation Data: chat history and interactions for service improvement (encrypted)
• Technical Data: IP addresses, connection information, location data

1.2 How We Collect Information

We collect information through the following methods:

• Information you provide directly when using our service
• Automatic collection during service usage
• Information from third-party integrations and partners

2. How We Use Your Information

2.1 Purpose of Data Processing

The information we collect is used for:

• Providing and maintaining our services
• Improving user experience through personalization
• Generating relevant content and recommendations
• Providing technical support and troubleshooting
• Security monitoring and fraud prevention
• Legal compliance and regulatory requirements

3. Information Sharing

3.1 When We Share Information

We never sell your personal information to third parties. We may share information only in these circumstances:

• With your explicit consent
• To comply with legal obligations and law enforcement
• For security purposes and fraud prevention
• With trusted service providers under strict data protection agreements

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (TLS/SSL)
• Multi-layer data encryption and secure storage
• Access controls and authentication systems
• Regular security monitoring and vulnerability assessments
• Employee training and confidentiality agreements

4.2 Data Retention

Personal information is retained only as long as necessary, with retention periods determined by:

• Service requirements and functionality needs
• Legal compliance and regulatory obligations
• Dispute resolution and customer support needs

5. Your Privacy Rights

5.1 Your Control Over Data

You have the following rights regarding your personal information:

• Access: request to view all personal data we have about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal data
• Restriction: limit how we process your personal information
• Portability: request a copy of your data in a portable format

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and experiences
• Maintain security and prevent fraud

7. Third-Party Services

Our service may integrate with third-party services and platforms. These entities operate under their own privacy policies, which we recommend reviewing.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13, and any such information will be immediately deleted.

9. International Data Transfers

Your personal information may be transferred and processed in different countries. We ensure all transfers comply with applicable data protection laws.

10. Policy Updates

This privacy policy may be updated to reflect service improvements or legal requirements. Significant changes will be communicated through our service or email.

11. Contact Information

For questions about this privacy policy, please contact us:

• Email: privacy@synapse.app
• Company: Beijing WangXiang Network Technology Co., Ltd.
• Address: Beijing, China